Shipping policy

Processing Time

Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, promotions, or periods of high demand.

Shipping Time

Estimated delivery times are provided for reference only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather conditions, and other factors outside of our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. Bywaqa is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the carrier, shipping delays are outside of Bywaqa's control. If a package is marked as delivered but cannot be located, customers should first contact the carrier and check with household members or neighbors before contacting Bywaqa.

Subscription Orders

Subscription orders are processed automatically according to the selected delivery schedule. Customers are responsible for managing, updating, skipping, or canceling upcoming subscription shipments through their subscription portal before the applicable renewal date.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the product and packaging so we can assist you.

Subscription Shipment Changes

Customers may update their shipping address, payment method, delivery frequency, or skip upcoming subscription orders at any time through their subscription management portal. Changes must be made before the next scheduled renewal date to apply to the upcoming shipment.